You may be concerned about a child or young person. You may or may not know them, or even their name. Safeguarding is everyone’s responsibility. Abuse can take many different forms, such as neglect, sexual abuse, physical abuse and emotional abuse.
Don’t assume that someone else will take responsibility and make that phone call. You could help to save a child’s life. If you are worried, report it.
If you think that a child has been harmed or is being neglected, contact the MASH (Multi-Agency Safeguarding Hub) or the Police using the details below:
Multi-agency Safeguarding Hub (MASH)
To speak to the team – (01432) 260800
To email the team – ReferralsCYPD@herefordshire.gov.uk
If you are a professional, complete the Multi-agency Referral Form (MARF) to make a referral to the MASH. The MARF and accompanying guidance can also be found on the West Midlands Child Protection Procedures website.
Emergency Duty Team
(01905) 768020 (out of hours number for when MASH are unavailable) – contact by phone only.
In an emergency
If someone is injured or in immediate danger:
- Telephone: 999 – police, fire, ambulance
If there is no emergency but you think a crime may have been committed:
- Telephone: West Mercia Police 101*
*Calls to 101 (from both landlines and mobile networks) cost 15 pence per call, no matter what time of day you call, or how long you are on the phone. The 15p cost of the call goes to the telephony providers to cover the cost of carrying the calls. The police and government receive no money from calls to 101. You can also email the police to inform them of concerns and start a conversation with them at firstname.lastname@example.org
Talking to Someone
Children’s Help and Advice Team (CHAT)
The Children’s Help and Advice Team offers advice to children, young people and their families, where they need some extra support and guidance. Professionals can also contact the CHAT team for advice about children and families that they know who may need extra support.
If you are a child or young person, can call ChildLine to speak to someone in confidence.
The NSPCC also has an advice line to provide expert advice and support
0808 800 5000*
* Calls are free of charge from all consumer landlines and mobile phones.
**Calls to 101 (from both landlines and mobile networks) cost 15 pence per call, no matter what time of day you call, or how long you are on the phone. The 15p cost of the call goes to the telephony providers to cover the cost of carrying the calls. The police and government receive no money from calls to 101.