Making a Complaint

Although the Herefordshire Safeguarding Children Partnership does not deal with complaints about other agencies directly, we have listed below the links to the main partner agency complaints processes for ease should you have a concern. Any complaint you may have should then be directed to the particular agency you have a concern about.

 

Herefordshire Children Social Care – Complaints and feedback – children’s and young people’s services – Herefordshire Council

 

Herefordshire Adult Social Care – Make a compliment, comment, or complaint

 

West Mercia Police – How to complain about the police | West Mercia Police

 

Schools / Early Years / Education – Refer to the schools’ complaints process, which should be available on its website. If the school’s complaints process has been exhausted, see information on Complain about a school: Types of complaints – GOV.UK (www.gov.uk)

 

NHS Herefordshire and Worcestershire Integrated Care Board – Stakeholder and Public Liaison and Information Team :: Herefordshire and Worcestershire Integrated Care System (icb.nhs.uk)

 

Wye Valley NHS Trust – Making a formal complaint (wyevalley.nhs.uk)

 

Herefordshire and Worcestershire Health and Care NHS Trust – Compliments, Complaints & Feedback | Herefordshire and Worcestershire Health and Care NHS Trust (hacw.nhs.uk)

 

Probation Service – Herefordshire: Hereford Probation Office – GOV.UK (www.gov.uk)

 

West Mercia Youth Justice Service – Comments, compliments and complaints | West Mercia Youth Justice Service

 

Herefordshire and Worcestershire Fire and Rescue Service – Comments and Complaints | Hereford & Worcester Fire and Rescue Service (hwfire.org.uk)

 

West Midlands Ambulance Service – Formal Complaints – West Midlands Ambulance Service University NHS Foundation Trust (wmas.nhs.uk)

 

Turning Point – Turning Point | Contact Us (turning-point.co.uk)

 

CAFCASS – I want to give feedback or make a complaint | Cafcass